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New Mexico, do you need rental assistance?

The state of New Mexico will grant $170M of federal aid to New Mexicans for rental and utility assistance to households experiencing financial hardship due to the COVID-19 outbreak.

If you are having trouble with the application, please call 1-833-485-1334 to speak to a representative

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Apply for Rental Assistance

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Am I Eligible?

  • Must be obligated to pay rent; AND be able to demonstrate current primary residence in a housing unit in New Mexico
  • Able to show a financial impact due to the COVID-19 pandemic
  • A household income that falls under the COVID-19 Housing Cost Assistance Program Income Limits
  • Unemployed and/or receiving unemployment benefits (optional)
  • Able to demonstrate risk of experiencing homelessness or housing instability
  • Able to demonstrate rent and utility obligations incurred since March 30, 2020
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What Does it Cover?

  • Rent
  • Utility bills, this includes electric and gas
  • Water and sewer
  • Trash removal, fuel oil, wood and pellets
  • Other expenses related to housing costs such as hotel/motel costs
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What Documents do I Need to Apply?

Applicants will be required to provide documentation showing:

  • The applicant is renting a residential dwelling
  • That the applicant lives in NM
  • That the applicant has been indirectly or directly impacted by COVID-19
  • The at least one household member is at risk of homelessness or housing instability
  • Documentation showing the applicant’s household is under the Program Income Limits
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How can I Apply for rental assistance?

  • If you live in any New Mexico county or within the Albuquerque city limits – Apply Here
  • If you live in Bernalillo County, outside of ABQ city limits – Apply Here
  • If you live in Doña Ana County – Apply Here

If you are having trouble with the application, please call 1-833-485-1334 to speak to a representative

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Are you a landlord and/or the utility provider?

The state of New Mexico will either pay the landlord and/or the utility provider directly depending on the financial assistance request by the applicant. Landlords and utility providers are encouraged to download a W9 and submit it to DFA via ERAVendor.Relations@state.nm.us as soon as possible to ensure a streamlined process for receiving payment. 

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Frequently asked questions (faqs)

What type of assistance is available?

Rental and utility assistance is available to households who are obligated to pay rent on a residential dwelling. Rental assistance can be used for unpaid, current and future rent and utilities. Funding may also be available for other housing-related expenses incurred directly or indirectly due to the COVID-19 outbreak.

Am I eligible to apply for Rental Assistance?

  • Households paying rent on a residential dwelling
  • Households, where one or more individuals have either: a) qualified for unemployment benefits; or b) experienced a decrease in household income, incurred significant costs, or experienced other financial hardship due to the COVID-19 outbreak such as:
      • Job loss;
      • Job furlough;
      • Closure of place of employment;
      • Reduction in self-employment compensation;
      • Job loss and/or wage reduction due to requirement to be quarantined based on a diagnosis of COVID-19; or
      • Other pertinent circumstances leading to financial hardship;
  • Households where one or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability;
  • A household income at or below 80% of area median income as defined by the Department of Housing and Urban Development provided in this link: http://housingnm.org/assets/content/Income_Limits.pdf;
  • Have a current primary residence in a housing unit in New Mexico;

Where do I apply for Rental Assistance?

If you live in any New Mexico county or within the Albuquerque city limits, you can apply on this website beginning April 5th, 2021. 

If you live in Bernalillo County, outside of ABQ city limits: https://www.bernco.gov/rent  

If you live in Doña Ana County: https://www.donaanacounty.org/rent-utilities-assistance

    How do I apply for Rental Assistance?

    You can apply through the following method beginning April 5th, 2021:

    • Web portal at RentHelpNM.org; or
    • Download and submit the application via email at Info@RentHelpNM.org or mail to DFA: 407 Galisteo, Santa Fe, NM 87501, Attention: ERAP.

      Is there a cap or maximum amount of Rental Assistance I can receive?

      Rental Assistance is capped at 15 months of rental and utility assistance, which is dependent on the individual’s situation. For current and future rent and utility payments, assistance will be provided for three months at a time. At the end of the three months, renters will be able to re-apply for another three months of assistance if they have not reached the 15 month limit. Priority will be placed on paying past due rent and utilities before any assistance is provided for current and future rent and utility payments.

      What is Utility assistance?

      Utility assistance is defined as assistance to renters to pay past-due bills for electricity, gas, water and sewer, trash removal, fuel oil, wood, and pellets.     

      Utility assistance is capped at 15 months which is dependent on the individual’s situation and rental past-due amounts.  Utility assistance is only available to renters, not homeowners.  

      Payments will be made directly to the utility provider.

      What are the documents required to be submitted for Rental and/or Utility Assistance?

      In order to validate eligibility and application information, supporting documentation is required to be submitted.  Documentation may include but is not limited to: 

      • paycheck stubs, earning statements
      • most recent filed federal income tax return
      • profit and loss statement showing the net amount after business expenses
      • bank statements
      • utility invoices
      • receipts for expenses such as wood, pellets, hotel/motel costs etc.
      • attestations from landlords, employer, caseworkers, or others with knowledge of the household’s circumstances
      • IRS form 1099-G
      • mortgage or deed or title to the property being rented for lease-purchase situations
      • unemployment award letter
      • any other documentation as requested by DFA
      • utility statements 

      Photocopies or digital photographs of documents can be mailed in along with the application, uploaded to the web application portal, or emailed to DFA. 

      When will the Rental Assistance Program be available?

      The program will be open to applicants beginning April 5th, 2021

      How long will the application process take?

      Upon submission of the application and supporting documentation, DFA will conduct a review within 24 to 48 hours.  If additional information is needed, a representative will contact you as soon as possible.  After a review of the application, you will be notified of the decision via email or mail. If the application is approved, payment will be made within 10 business working days.

      Will I receive the financial assistance payment?

      The State of New Mexico will either pay the landlord and/or the utility provider directly depending on the financial assistance request.  Requests for other financial assistance such as wood, pellets, hotel/motel costs etc., will be reimbursed directly to the applicant with evidence of receipts.

      What documents do I need to apply?

      • Government issued ID
      • Income tax
      • Paystub
      • Lease or rental agreement
      • Utility bills

      If applicable

      • Eviction notice
      • Notice of unemployment benefits from NMDWS

      What if I live in Dona Ana County or Bernalillo County outside of Albuquerque city limits?

      Apply directly at:

      Dona Ana County: DonaAnaCounty.org/rent-utiltiy-assistance

      Bernalillo County outside of CABQ limits: Bernco.gov/rent

      Emergency Rental Assistance Program Logo

      Where can i Apply for rental & Utility assistance?

      • If you live in any New Mexico county or within the Albuquerque city limits – Apply Here
      • If you live in Bernalillo County, outside of ABQ city limits – Apply Here
      • If you live in Doña Ana County – Apply Here

      If you are having trouble with the application, please call 1-833-485-1334 to speak to a representative