As of May 19, 2022, we have issued 54,584 awards totaling $130,361,443.21

1-833-485-1334
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HOW CAN I APPLY FOR ASSISTANCE?

Rental and Utility Assistance

  • Doña Ana County – Apply Here
  • Bernalillo County, outside of Albuquerque limits – Apply Here
  • In any other New Mexico county or Albuquerque  – Apply Here

Assistance for Homeowners

  • For mortgage and utility assistance for homeowners – Apply Here
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Are you eligible for a streamlined application?

Your landlord/utility provider may already be working with our program. If so, you may complete a shortened application for a streamlined application.

Check to see if your landlord/utility provider is already working with us.

Participating Landlords/Utility Providers

Continue to Application

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For Applicants

If you can’t provide one or more of the required documents for the application, you can use the attestation forms below. 

Proof of Zero Income

Form to certify you currently have zero income.

English | Spanish

Absence of Rental Agreement

Form should be used if no written lease exists AND the landlord cannot/will not confirm the landlord-tenant relationship.

English | Spanish

Certification of Rent Owed

Form to certify the amount of rent owed.

English | Spanish

Appeals Process

Applicants who believe their application was wrongfully denied or wrongly awarded have the right to appeal the decision. The following forms – request for appeal and the appeals narrative – must be completed and submitted within 45 calendar days from the date of the decision.

Detailed Appeals Process

Request for Appeal

Complete this request for appeals form in its entirety. Any documents related to and supporting the appeal must be attached to the appeal application for further review.

Appeals Narrative

The narrative form will briefly describe the reason for the appeal and serve as the cover sheet to the Request for Appeal.

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FOR LANDLORDS AND UTILITY PROVIDERS

Required Documents For Bulk Payments

Attestation Forms

Attestation forms certify the tenant/customer’s identity, address, and rent/utility obligation. These forms should be completed by the tenant/customer.

 

Bulk Payment Flat File

Landlords/utility providers must complete this flat file with the information collected from the attestation form and from internal delinquency records. The excel sheet contains steps on how to properly complete the flat file.

 

Fair Market Rents

The program will cover rent expenses up to the county’s fair market rents. View market rents.

 

FTP Uploads

DFA uses a secure file system to transfer documents between providers and the internal validation team. Landlords/utility providers need to upload the flat file(s) and attestations into the FTP folder.

 To review the steps on how to upload your files into the FTP system, please review the FTP upload guide.

General Information on Bulk Payments

Watch this informative video on how bulk payments work and how to get involved.

Click Here for the bulk utility slide deck.

If you are having trouble with the application, please call 1-833-485-1334 to speak to a representative

Applications will be accepted, processed, and awarded until September 30, 2022