As of May 19, 2022, we have issued 54,584 awards totaling $130,361,443.21

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Emergency Rental Assistance Program Logo

HOW CAN I APPLY FOR ASSISTANCE?

Rental and Utility Assistance

  • Doña Ana County – Apply Here
  • Bernalillo County, outside of Albuquerque limits – Apply Here
  • In any other New Mexico county or Albuquerque  – Apply Here

Assistance for Homeowners

  • For mortgage and utility assistance for homeowners – Apply Here
Emergency Rental Assistance Program Logo

Are you eligible for a streamlined application?

Your landlord/utility provider may already be working with our program. If so, you may complete a shortened application for a streamlined application.

Check to see if your landlord/utility provider is already working with us.

Participating Landlords/Utility Providers

Continue to Application

Emergency Rental Assistance Program Logo

Do your tenants or customers need help paying their bills?

Rent and utility assistance can pay for past unpaid, current, or future bills.

 

Partner with us

BECOME A BULK VENDOR

Landlords and utility providers can receive bulk payments covering past-due bills and up to 3 months for future credit amounts for customers. Through this process, payments to landlords and utility providers will be streamlined and consolidated by covering multiple customers in one bulk payment, or a series of bulk payments.

 

Benefits of Bulk Payments

Bulk payments make it easier for landlords and utility providers to collect past-due payments for qualified applicants. Customers need to complete a form certifying they are a renter and need rental/utility assistance.

Please note that applications for assistance will still be reviewed by DFA prior to being awarded.

Criteria for Landlords/Property Managers

Landlords and property managers must manage at least 20 properties to be eligible for bulk payments.

 

Applying to be a Bulk Vendor

To become a bulk vendor, please send the following documents and information to ERAPBulk@state.nm.us.

Utility Providers

  • Geographic areas you serve
  • NM Substitute W9 (upon request)

Landlord & Property Managers

  • Tax statement to verify ownership OR contract with owner to verify property management agreement
  • List of addresses for properties
  • NM Substitute W9 (upon request)

 

Please note that submitting documentation to become a bulk vendor does not guarantee acceptance to become a bulk vendor.

RESOURCES FOR CURRENT BULK VENDORS

If you are already a bulk vendor with the NM Emergency Rental Assistance Program, thank you!

 View forms relevant to the bulk process, such as the utility and rental attestation forms, the required flat file, our FTP guide, and more!

If you are a bulk vendor, did you know that DFA assigns you a bulk agent to address your questions?

Bulk agents are your point of contact regarding questions relevant to the bulk process — from how to collect attestation forms to uploading your documents into the file transfer system (FTP system). They are your go-to person for all questions related to the bulk application process.

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Your Eligible Tenants and Customers

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Facing Eviction or Disconnect Notices

Tenants facing possible eviction or already in the eviction process may receive assistance. Our priority with this program is to prevent housing instability and homelessness.

Customers with past-due or with disconnect notices may receive assistance.

Eligible applicants need to verify their household is experiencing financial hardship due to the COVID-19 pandemic.

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Behind on Rent or Utility Bills

Most tenants or customers that seek this assistance are behind on rent or utility from one month up to a year. If your tenant or customer is behind, we want to pay their rent or utility bills quickly and directly to you. Eligible applicants need to verify their household is experiencing financial hardship due to the COVID-19 pandemic.

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Paying rent but needs assistance

Your tenant or customer does not have to be behind in rent or utility bills to be eligible for this assistance; they just need to show their household is experiencing financial hardship due to the COVID-19 pandemic.

 The program can pay up to 3 months of rent or utility bills for future months. We understand that this may complicate your accounting and can therefore pay the tenant directly, but the best process is to pay you directly.

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Frequently asked questions (faqs)

What type of assistance is available?

The Emergency Rental Assistance program is available to New Mexico renters who need help paying for rent and utilities. This assistance can be used for past unpaid, current, and future rent and utility bills or payments.

 This assistance is not a loan and does not need to be repaid. It is an award given to eligible renters so that they can stay in their homes rather than face eviction.

Am I eligible to apply for assistance?

You may be eligible if you:

  • Are a renter in New Mexico
  • Owe rent or utility
  • Have an annual household income that falls below the program’s income limits
  • Have been affected financially by the COVID-19 pandemic, receive unemployment benefits, or experienced a reduction in household income
  • Are at risk of experiencing homelessness or housing instability

Where and how do I apply for rent and utility assistance?

If you live in any county in New Mexico or within the Albuquerque city limits, you can apply online at the application portal or you can submit a paper application to Info@RentHelpNM.org or mail it to: DFA: 407 Galisteo, Santa Fe, NM 87501, Attention: ERAP.

 If you live in Bernalillo County and outside of the Albuquerque city limits, apply at https://www.bernco.gov/rent.

 If you live in Doña Ana county, apply at https://www.donaanacounty.org/rent-utilities-assistance.

Is there a cap or maximum amount of assistance I can receive?

Applicants can receive up to 15 months of assistance across all programs including rent/utility, hotel, and relocation assistance.

 Applicants may reapply for additional assistance at the end of the three-month period if needed and if the 15 month time limit for assistance is not exceeded.

 For example, an applicant could receive 6 months of hotel assistance, 3 months of relocation assistance, and 6 months of rental and utility assistance. After 15 months of assistance, applicants are no longer eligible for more assistance under our program.

What is the status of my application?

To check your ERAP application, click here.

You will need the email address and password from when you applied.

What if my utility provider isn’t in the application system?

If your utility provider is not available as a vendor in the application portal, please select the “Other” option and enter your utility provider in the space indicated.

What is the Relocation Assistance Program?

The Relocation Assistance Program (RAP) may provide eligible New Mexico applicants who have yet to move into a new unit and that have been displaced for an eligible reason from a previous unit in New Mexico with first and last month’s rent, security deposit, and three months of future rent and utilities. Future utilities may be paid at an estimated average cost. If you’ve already moved into the unit please see Emergency Rental Assistance.

Please note – to be eligible for relocation assistance, the landlord must agree to participate in the program. ERAP will not issue payments to the applicant.

View the Relocation Assistance Program - FAQ (updated)


This program is only available for applicants in ABQ city limits and any county in New Mexico excluding Doña Ana County and Bernalillo County.

What is utility assistance?

Utility assistance can be used to pay past due, current, and future utility bills.

 Utility assistance can be used for electricity, gas, water and sewer, trash removal, fuel oil, wood, and pellets. 

What documents do I need to apply?

Applicants will need to submit the following documents:

  • Identification

Note: A Social Security number is not required. People without a Social Security number can apply.

  • Current rental lease or statement from landlord
  • Proof of income
  • Proof of past due bills
  • Utility bills (if applying for utility assistance)
  • Optional - Proof of unemployment
  • Eviction Notice (only required if you are in the eviction process)

 View more information about required documents here.

What if I live in Dona Ana County or Bernalillo County outside of Albuquerque city limits?

Bernalillo County (outside of ABQ limits) and Doña Ana County administer their own rental and utility assistance programs.

 If you live in Doña Ana County, apply here: DonaAnaCounty.org/rent-utiltiy-assistance

 If you live in Bernalillo County outside of CABQ limits, apply here: Bernco.gov/rent

Will I receive the financial assistance payment?

The program will pay the landlord and/or the utility provider directly. In circumstances where the landlord or utility provider is unable to accept the payment directly from the program, then the applicant will receive the funds to pay their bills.

Do I need to pay back the assistance?

This assistance is not a loan and does not need to be repaid. It is an award given to eligible renters so that they can stay in their homes rather than face eviction.

What if I am missing documents for my application?

Applicants with missing documents can complete an attestation form in replacement. Please view eligible attestation forms here.

 If you submit your application with missing documents, you will be notified by a pre-audit reviewer and asked to submit missing documents or applicable attestations.

What is the Hotel Assistance Program?

The Hotel Assistance Program (HAP) may provide eligible New Mexico applicants with up to three months of future hotel or motel costs. Eligible applicants will be placed in an available participating hotel/motel with current availability.

View the Hotel Assistance Program - FAQ (updated)

This program is only available for applicants in ABQ city limits and any county in New Mexico excluding Doña Ana County and Bernalillo County.