As of January 18, 2022, we have issued 38,420 awards totaling $88,582,182.51

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Emergency Rental Assistance Program Logo

HOW CAN I APPLY FOR ASSISTANCE?

Rental and Utility Assistance

Hotel/Motel Assistance

  • For assistance to cover hotel and motel expenses – Apply here

Relocation Assistance

  • For assistance to cover expenses for a new rental agreement – Apply Here

Assistance for Homeowners

  • Utility assistance for homeowners – Apply Here
  • Mortgage assistance for homeowners – Apply Here
Emergency Rental Assistance Program Logo

Are you eligible for a streamlined application?

Your landlord/utility provider may already be working with our program. If so, you may complete a shortened application for a streamlined application.

Check to see if your landlord/utility provider is already working with us.

Participating Landlords/Utility Providers

Continue to Application

Emergency Rental Assistance Program Logo

Do your tenants or customers need help paying their bills?

Rent and utility assistance can pay for past unpaid, current, or future bills.

 Landlords and utility providers must submit a W9 to ERAVendor.Relations@state.nm.us to get paid directly.

UTILITIES & LANDLORDS

Sign-up for the free application processing service.

Landlords and utility must submit a W9 to DFA via ERAVendor.Relations@state.nm.us.

Partner with us

Landlords and utility providers can now receive bulk payments covering past-due bills and can include up to 3 months for future credit amounts for customers. Through this new process, payments to landlords and utility providers will be streamlined and consolidated by covering multiple customers in one bulk payment, or a series of bulk payments.

This process makes it easier for landlords and utility providers to collect past-due payments for qualified applicants. Customers need to complete a simple form certifying they are a renter and need rental/utility assistance.

All applications will be reviewed for eligibility – this is not a guarantee of application approval.

If you are a landlord or utility provider interested in engaging in bulk distributions, please sign up for the application processing service linked below.

Emergency Rental Assistance Program Logo

Your Eligible Tenants and Customers

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Facing Eviction or Disconnect Notices

Tenants facing possible eviction or already in the eviction process may receive assistance. Our priority with this program is to prevent housing instability and homelessness.

Customers with past-due or with disconnect notices may receive assistance.

Eligible applicants need to verify their household is experiencing financial hardship due to the COVID-19 pandemic.

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Behind on Rent or Utility Bills

Most tenants or customers that seek this assistance are behind on rent or utility from one month up to a year. If your tenant or customer is behind, we want to pay their rent or utility bills quickly and directly to you. Eligible applicants need to verify their household is experiencing financial hardship due to the COVID-19 pandemic.

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Paying rent but needs assistance

Your tenant or customer does not have to be behind in rent or utility bills to be eligible for this assistance; they just need to show their household is experiencing financial hardship due to the COVID-19 pandemic.

 The program can pay up to 3 months of rent or utility bills for future months. We understand that this may complicate your accounting and can therefore pay the tenant directly, but the best process is to pay you directly.

Emergency Rental Assistance Program Logo

Frequently asked questions (faqs)

What type of assistance is available?

The Emergency Rental Assistance program is available to New Mexico renters who need help paying for rent and utilities. This assistance can be used for past unpaid, current, and future rent and utility bills or payments.

 This assistance is not a loan and does not need to be repaid. It is an award given to eligible renters so that they can stay in their homes rather than face eviction.

Am I eligible to apply for assistance?

You may be eligible if you:

  • Are a renter in New Mexico
  • Owe rent or utility
  • Have an annual household income that falls below the program’s income limits
  • Have been affected financially by the COVID-19 pandemic, receive unemployment benefits, or experienced a reduction in household income
  • Are at risk of experiencing homelessness or housing instability

Where and how do I apply for rent and utility assistance?

If you live in any county in New Mexico or within the Albuquerque city limits, you can apply online at the application portal or you can submit a paper application to Info@RentHelpNM.org or mail it to: DFA: 407 Galisteo, Santa Fe, NM 87501, Attention: ERAP.

 If you live in Bernalillo County and outside of the Albuquerque city limits, apply at https://www.bernco.gov/rent.

 If you live in Doña Ana county, apply at https://www.donaanacounty.org/rent-utilities-assistance.

Is there a cap or maximum amount of assistance I can receive?

Applicants can receive up to 15 months of assistance across all programs including rent/utility, hotel, and relocation assistance.

 Applicants may reapply for additional assistance at the end of the three-month period if needed and if the 15 month time limit for assistance is not exceeded.

 For example, an applicant could receive 6 months of hotel assistance, 3 months of relocation assistance, and 6 months of rental and utility assistance. After 15 months of assistance, applicants are no longer eligible for more assistance under our program.

What is the status of my application?

To check your ERAP application, click here.

You will need the email address and password from when you applied.

What if my utility provider isn’t in the application system?

If your utility provider is not available as a vendor in the application portal, please select the “Other” option and enter your utility provider in the space indicated.

What is the Relocation Assistance Program?

The Relocation Assistance Program (RAP) can provide eligible applicants with first and last month’s rent, security deposit, and three months of future rent and utilities. Future utilities are paid at an estimated average cost.

 View the Relocation Assistance Program FAQs here.

 This program is only available for applicants in ABQ city limits and any county in New Mexico excluding Doña Ana County and Bernalillo County.

What is utility assistance?

Utility assistance can be used to pay past due, current, and future utility bills.

 Utility assistance can be used for electricity, gas, water and sewer, trash removal, fuel oil, wood, and pellets. 

What documents do I need to apply?

Applicants will need to submit the following documents:

  • Identification

Note: A Social Security number is not required. People without a Social Security number can apply.

  • Current rental lease or statement from landlord
  • Proof of income
  • Proof of past due bills
  • Utility bills (if applying for utility assistance)
  • Optional - Proof of unemployment
  • Eviction Notice (only required if you are in the eviction process)

 View more information about required documents here.

What if I live in Dona Ana County or Bernalillo County outside of Albuquerque city limits?

Bernalillo County (outside of ABQ limits) and Doña Ana County administer their own rental and utility assistance programs.

 If you live in Doña Ana County, apply here: DonaAnaCounty.org/rent-utiltiy-assistance

 If you live in Bernalillo County outside of CABQ limits, apply here: Bernco.gov/rent

Will I receive the financial assistance payment?

The program will pay the landlord and/or the utility provider directly. In circumstances where the landlord or utility provider is unable to accept the payment directly from the program, then the applicant will receive the funds to pay their bills.

Do I need to pay back the assistance?

This assistance is not a loan and does not need to be repaid. It is an award given to eligible renters so that they can stay in their homes rather than face eviction.

What if I am missing documents for my application?

Applicants with missing documents can complete an attestation form in replacement. Please view eligible attestation forms here.

 If you submit your application with missing documents, you will be notified by a pre-audit reviewer and asked to submit missing documents or applicable attestations.

What is the Hotel Assistance Program?

The Hotel Assistance Program (HAP) can provide eligible applicants with up to three months of  future hotel or motel costs. Eligible applicants will be able to choose from a list of participating hotels with current availability.

 View the Hotel Assistance Program FAQs here.

 This program is only available for applicants in ABQ city limits and any county in New Mexico excluding Doña Ana County and Bernalillo County.