NM Program for Rent and Utility Assistance
The state of New Mexico will grant $170M of federal aid to New Mexicans for rental and utility assistance to households experiencing financial hardship due to the COVID-19 outbreak.
Landlords and utility providers must submit a W9 to DFA via ERAVendor.Relations@state.nm.us to get paid directly.
Landlords and utility must submit a W9 to DFA via ERAVendor.Relations@state.nm.us.
Your Eligible Tenants and Customers
Tenants facing possible eviction or already in the eviction process may receive assistance. Our priority with this program is to prevent housing instability and homelessness.
Customers with past-due or with disconnect notices may receive assistance.
The state of New Mexico can pay for up to 12 months of past due rent/utility; and up to 3 months future rent/utility for a potential of up to 15 months. Application processing times vary and we appreciate your patience.
Behind on Rent/Utility
Most tenants/customers that seek this assistance are behind on rent/utility from one month up to a year. If the tenant/customer is behind, we want to pay their rent/utility quickly and directly to you.
Paying rent but needs assistance
A tenant/customer does not have to be behind in rent/utility to be eligible for this assistance; they just need to show their household is experiencing financial hardship due to the COVID-19 outbreak. We can pay up to 3 months of rent/utility for future months. We understand that this may complicate your accounting and can therefore pay the tenant directly, but the best process is to pay you directly.
Landlords and utility providers can now receive bulk payments covering past due and can include up to 3 months for future credit amounts for customers who have been economically impacted by COVID-19. Through this new process, payments to landlords and utility providers will be streamlined and consolidated by covering multiple customers in one bulk payment, or a series of bulk payments.
This new process makes it easier for landlords and utility providers to collect past-due payments for qualified applicants. In this expedited process, customers just complete a simple form certifying they are a renter that has been impacted by COVID-19 and need rental/utility assistance.
If you are a landlord or utility provider interested in engaging in bulk distributions, contact us at ERAPBulk@state.nm.us.
Where are the programs for rental assistance?
If you are having trouble with the application, please call 1-833-485-1334 to speak to a representative
Frequently asked questions (faqs)
What type of assistance is available?
Rental and utility assistance is available to households who are obligated to pay rent on a residential dwelling. Rental assistance can be used for unpaid, current and future rent and utilities. Funding may also be available for other housing-related expenses incurred directly or indirectly due to the COVID-19 outbreak.
Am I eligible to apply for Rental Assistance?
- Households paying rent on a residential dwelling
- Households, where one or more individuals have either: a) qualified for unemployment benefits; or b) experienced a decrease in household income, incurred significant costs, or experienced other financial hardship due to the COVID-19 outbreak such as:
- Job loss;
- Job furlough;
- Closure of place of employment;
- Reduction in self-employment compensation;
- Job loss and/or wage reduction due to requirement to be quarantined based on a diagnosis of COVID-19; or
- Other pertinent circumstances leading to financial hardship;
- Households where one or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability;
- A household income at or below 80% of area median income as defined by the Department of Housing and Urban Development provided in this link: http://housingnm.org/assets/content/Income_Limits.pdf;
- Have a current primary residence in a housing unit in New Mexico;
Where do I apply for Rental Assistance?
If you live in any New Mexico county or within the Albuquerque city limits, you can apply on this website beginning April 5th, 2021.
If you live in Bernalillo County, outside of ABQ city limits: https://www.bernco.gov/rent
If you live in Doña Ana County: https://www.donaanacounty.org/rent-utilities-assistance
How do I apply for Rental Assistance?
Is there a cap or maximum amount of Rental Assistance I can receive?
Rental Assistance is capped at 15 months of rental and utility assistance, which is dependent on the individual’s situation. For current and future rent and utility payments, assistance will be provided for three months at a time. At the end of the three months, renters will be able to re-apply for another three months of assistance if they have not reached the 15 month limit. Priority will be placed on paying past due rent and utilities before any assistance is provided for current and future rent and utility payments.
What is the status of my application?
To check your ERAP Application click here. You will need the email address you applied with and your password.
What is Utility assistance?
Utility assistance is defined as assistance to renters to pay past-due, current and future bills for electricity, gas, water and sewer, trash removal, fuel oil, wood, and pellets.
Utility assistance is capped at 15 months which is dependent on the individual’s situation. Utility assistance is only available to renters, not homeowners.
Payments will be made directly to the utility provider.
What documents do I need to apply?
Applicants will need to provide documentation that they meet each of the eligibility criteria.
The applicant must provide documentation showing that he or she is renting a residential dwelling. This can be a lease agreement. If a lease agreement does not exist other documentation, such as letter from the landlord, utility bills in the applicant’s name for the rental unit, or bank statements/canceled checks showing a pattern of paying rent, can be provided. If the applicant is applying for assistance with back rent, then documentation on the amount of unpaid rent must also be provided.
Applicants must provide documentation of income for all adult household members. Income documentation can include but is not limited to pay stubs, unemployment award letter or most recently filed income tax return. Applicants must provide documentation showing the total household income for 2020 or current monthly household income.
Applicant must provide documentation showing that at least one household member is at risk of homelessness or housing instability. This can include notice of delinquency, notice of termination or eviction notice from a landlord, utility shut-off notice or written signed self-certification as documentation.
Applicants must provide documentation showing that they have been directly or indirectly impacted by COVID-19.
If the applicant is applying for utility assistance, then documentation showing unpaid and/or current utilities expenses must be provided.
When will the Rental Assistance Program be available?
The program will be open to applicants beginning April 5th, 2021
Will I receive the financial assistance payment?
The State of New Mexico will either pay the landlord and/or the utility provider directly depending on the financial assistance request. Requests for other financial assistance such as wood, pellets, hotel/motel costs etc., will be reviewed for possible award.