you can help keep New Mexicans in their homes by partnering with us.
Thank you for your interest in collaborating with us to ensure we get as much rental and utility assistance as possible to New Mexican households experiencing financial hardship due to the COVID-19 outbreak.
Spread the Word
Promote, share, like, and follow to help us spread the word about ERAP to your community. Please click here to see the ERAP tool kit with all the marketing material you need.
Help with Applications
Many New Mexicans need assistance in filling out the application, so we seek partners to aid us in our efforts to help as many people as possible, including those who have limited technology literacy or access. Sign up for a training on how to help us with this process.
Help in a Big Way
We are building a team of collaborators that can be our front-line ambassadors in their community. We need collaborators for door-to-door promotion, providing computer access or any other means you feel appropriate for your area. Let’s talk if you’re interested.
Brand Guide & Assets
ERAP fonts, images, and brand guide.
Sample direct mailer in both English and Spanish
Sample flyer in both English and Spanish.
Frequently Asked Questions
A list of the most commonly asked questions in both English and Spanish
Hard copies of the application in both English & Spanish
Sample PowerPoint Template
30 second radio spots in English and Spanish
Sample social media artwork for Facebook, Instagram and Twitter.
30 second television spots in English and Spanish
Where can Individuals Apply for rental assistance?
If you are having trouble with the application, please call 1-833-485-1334 to speak to a representative
Frequently asked questions (faqs)
What type of assistance is available?
Rental and utility assistance is available to households who are obligated to pay rent on a residential dwelling. Rental assistance can be used for unpaid, current and future rent and utilities. Funding may also be available for other housing-related expenses incurred directly or indirectly due to the COVID-19 outbreak.
Am I eligible to apply for Rental Assistance?
- Households paying rent on a residential dwelling
- Households, where one or more individuals have either: a) qualified for unemployment benefits; or b) experienced a decrease in household income, incurred significant costs, or experienced other financial hardship due to the COVID-19 outbreak such as:
- Job loss;
- Job furlough;
- Closure of place of employment;
- Reduction in self-employment compensation;
- Job loss and/or wage reduction due to requirement to be quarantined based on a diagnosis of COVID-19; or
- Other pertinent circumstances leading to financial hardship;
- Households where one or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability;
- A household income at or below 80% of area median income as defined by the Department of Housing and Urban Development provided in this link: http://housingnm.org/assets/content/Income_Limits.pdf;
- Have a current primary residence in a housing unit in New Mexico;
Where do I apply for Rental Assistance?
If you live in any New Mexico county or within the Albuquerque city limits, you can apply on this website beginning April 5th, 2021.
If you live in Bernalillo County, outside of ABQ city limits: https://www.bernco.gov/rent
If you live in Doña Ana County: https://www.donaanacounty.org/rent-utilities-assistance
How do I apply for Rental Assistance?
Is there a cap or maximum amount of Rental Assistance I can receive?
Rental Assistance is capped at 15 months of rental and utility assistance, which is dependent on the individual’s situation. For current and future rent and utility payments, assistance will be provided for three months at a time. At the end of the three months, renters will be able to re-apply for another three months of assistance if they have not reached the 15 month limit. Priority will be placed on paying past due rent and utilities before any assistance is provided for current and future rent and utility payments.
What is Utility assistance?
Utility assistance is defined as assistance to renters to pay past-due, current and future bills for electricity, gas, water and sewer, trash removal, fuel oil, wood, and pellets.
Utility assistance is capped at 15 months which is dependent on the individual’s situation. Utility assistance is only available to renters, not homeowners.
Payments will be made directly to the utility provider.
What documents do I need to apply?
Applicants will need to provide documentation that they meet each of the eligibility criteria.
The applicant must provide documentation showing that he or she is renting a residential dwelling. This can be a lease agreement. If a lease agreement does not exist other documentation, such as letter from the landlord, utility bills in the applicant’s name for the rental unit, or bank statements/canceled checks showing a pattern of paying rent, can be provided. If the applicant is applying for assistance with back rent, then documentation on the amount of unpaid rent must also be provided.
Applicants must provide documentation of income for all adult household members. Income documentation can include but is not limited to pay stubs, unemployment award letter or most recently filed income tax return. Applicants must provide documentation showing the total household income for 2020 or current monthly household income.
Applicant must provide documentation showing that at least one household member is at risk of homelessness or housing instability. This can include notice of delinquency, notice of termination or eviction notice from a landlord, utility shut-off notice or written signed self-certification as documentation.
Applicants must provide documentation showing that they have been directly or indirectly impacted by COVID-19.
If the applicant is applying for utility assistance, then documentation showing unpaid and/or current utilities expenses must be provided.
When will the Rental Assistance Program be available?
The program will be open to applicants beginning April 5th, 2021
Will I receive the financial assistance payment?
The State of New Mexico will either pay the landlord and/or the utility provider directly depending on the financial assistance request. Requests for other financial assistance such as wood, pellets, hotel/motel costs etc., will be reimbursed directly to the applicant with evidence of receipts.